Roles Responsibilities
Expertise in Incident response; escalations, alarm systems video monitoring
Analytical decision-making;
Robust attention to detail, documentation and compliance experience
Leverage data to identify opportunity areas, derive insights and identify patterns.
Ability to effectively communicate business problems, solutions, results
Proficient in Excel, PowerPoint
Advanced skills in Deep dive and Root cause analysis
Strong communication skills
Excellent oral and verbal skills in English to contact customers via calls, SMS, chats, and emails
Ability to work with stakeholders and bring a project to completion
Robust Fraud detection techniques and case management experience
Knowledge of video systems
Intermediate to advanced statistical skills.
Leverage data to identify chance areas. Ability to effectively communicate the business problem, solutions, and results through dashboards
Ability to process large amounts of data to derive insights and identify patterns
Documentation and compliance

Educational Requirement

Graduate

Service Line

BPO Service Line

📌 Process Specialist Bengaluru
🏢 Infosys BPM
📍 Bengaluru