23 Oct
|
Allegis Group
|
Bengaluru
23 Oct
Allegis Group
Bengaluru
Role & responsibilities
Handle inbound calls from patients, providers, and pharmacies.
Check medication status and prescription updates.
Assist with Perks Verification (BV), Prior Authorization (PA), and Patient Assistance Programs (PAP).
Explain insurance coverage and treatment-related information in a straightforward way.
Answer patient queries with empathy and professionalism.
Update patient information and document call details accurately.
Research information across multiple systems while on calls.
Meet call center metrics such as quality, productivity, and customer satisfaction.
📌 Pharmacy Patient Care Coordinator Bengaluru
🏢 Allegis Group
📍 Bengaluru