Location: Ernakulam, Kottayam and Idukki

Required Experience:

3–7 years in NBFC, Banking, Gold Loan, or Financial Services, with relevant branch management

Job Responsibilities
Manage daily branch operations, customer service, loan disbursement and administration.
Drive business targets for Gold Loans, Investments, Insurance, Interest Collection and other products.
Develop current business through customer acquisition, market expansion and local networking.
Lead, supervise and motivate the branch team to achieve performance targets.
Monitor sales, collections, portfolio quality and branch performance.
Build solid customer relationships and resolve customer concerns effectively.
Ensure KYC/AML, RBI guidelines, internal policies and audit compliance.
Prepare and submit accurate branch reports within timelines.
Conduct local marketing and promotional activities to increase branch visibility and business.
Coordinate with HR, Operations, Accounts, Compliance and other departments for smooth branch functioning.
Identify operational issues and take appropriate action during system, customer or other branch-level challenges.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Branch Head / Branch Manager Edappally
🏢 ICL Fincorp
📍 Edappally