Work location: Pune

Job Responsibilities / Authorities
Walk customers/ Provide navigational support on self service portal
Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
Place outbound calls to customers when required in line with Client / Company guidelines
Work productively whilst maintaining exceptional call/data quality standards in line with targets
Contribute to the team through open and regular communication with peers / supervisors
Adhere to all company or departmental policies and procedures (personnel and operational)
Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
Maintain regular and punctual attendance in line with company policies and procedures
Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement
Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
Positive technical aptitude with an ability to learn quickly




Excellent verbal and written communication skills
Experience Profile
Prior international BPO work experience preferred
Freshers acceptable

Personal Attributes
Able to work on a flexible basis as determined by the business needs
Ability to work under pressure
Team worker
Positive Attitude
Quick Learner
Punctual and Disciplined
Positive Communication skills
Customer Focussed
Results driven
High standards of Integrity
Attention to detail

Working Hours:
Shift will be in any of United States of America time zones
Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
Freshers / Experience with 0.7 months to 5 Years in International Voice Experience is must.
Open to work in Night shift.
Required Skills
Excellent communication Skills in English is mandate.
Both way cab facility is provided.
Work from office.
Immediate joiners only.

Pay: ₹25,000.00 - ₹55,000.00 per month

Advantages :
Commuter assistance
Health insurance
Provident Fund

Work Location: In person

📌 Customer Service Representative International Voice Us Shift Pune (India)
🏢 Trigent Software
📍 India