Chennai, Tamil Nadu

Job Summary

Responsible for resolving complex technical issues related to Saviynt's IAM platform, ensuring clients' security, compliance, and access control needs are met. Job Description : - Troubleshoot and resolve complex technical issues related to Saviynt\\'s platform.\ \
Collaborate with clients and cross-functional teams to address IAM challenges and provide solutions.\ \
Manage and maintain Saviynt\\'s IAM systems and configurations.\ \
Resolve tickets escalated from L1/help desk including user access issues, provisioning issues, configuration errors and providing timely resolution to the logged tickets\ \
Implement minor configuration changes such as modifying workflows or updating roles to fix the issues\ \
Run access recertification campaigns, generate and share ad hoc reports\ \ \
Work closely with L3 resource for escalated issues \ \
Assist in knowledge sharing and training of L1 support and clients on Saviynt\\'s IAM platform.\ \
Run health checks and share reports\ \
Participate and contribute to requirement gathering activities\ \




Collaborate with L3 resource to work on integration/connector related issues which require heavy configuration change\ \
Monitor/analyze the logs for any errors, debug and troubleshoot issues related to Saviynt EIC\ \
Customize reports as per requirement\ \
Provide exceptional customer service and technical support to clients, ensuring their IAM needs are met.\ \
Ensure security, compliance, and access control requirements are met through Saviynt.\ \
Utilize scripting languages and tools to automate IAM processes and tasks.\ \
Participate in the continuous improvement of IAM support processes and best practices.\ \

Key Responsibilities

Skill Requirements

Other Requirements

Saviynt IAM
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📌 Senioradministrator Iam Operations Chennai
🏢 HCLTech
📍 Chennai