LOCATION: MUMBAI, MAHARASHTRA

Position: Bandra West (Full time)

Responsibilities :
Assist customers with their order updates
Resolve customer conflicts and handle escalation procedures
Help customers with product information
Help customers place orders on phone, website and WhatsApp
Soft Knowledge of shopify, CRM
Expert in Escalation Chats and resolving customers queries.

Qualifications :
Bachelor's degree or equivalent experience
2+ years' of customer service
Excellent written and verbal communication skills
Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Softer Skills : Empathetic, Polite, Valuable Listener and motivated to help

Pay: ₹35,000.00 - ₹40,000.00 per month

Advantages :
Health insurance

Ability to commute/relocate:
Bandra, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
How much is your current salary?
How much is your Notice Period

Experience :
Customer support: 2 years (required)

Work Location: In person

📌 Customer Support Executive Bandra West
🏢 Pinklay
📍 Bandra West