Company Profile: Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering cutting-edge, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive workplace for career development. Come, stay, and grow with us.

Job Description :
Monitor and manage backlog orders, ensuring timely updates and resolution.
Analyze the backlog orders and fulfil the orders by cross shipping.
Reach out to internal stakeholders to fix the order blocks
Handle customer inquiries and complaints related to order delays or backlogs professionally and effectively.
Create, process,



and manage customer orders and quotations accurately in SAP ERP.
Manage order modifications, shipping updates, and ensure timely fulfillment and delivery tracking.
Utilize Salesforce (SFDC) CRM to maintain and track customer communication and order status.
Ensure accuracy and completeness in all transactions and documentation.
Assist with order entry, tracking, and follow-up to prevent backlog reoccurrence.

Qualifications:
0 to 1 year of experience in Order Management or related roles.
Ability to learn and understand basic HVAC terminology
Excellent problem-solving, analytical, and organizational skills.
Able to Meet SLA Requirements
Desire to learn [Skilled and Personal development]

📌 Associate Customer Service Chennai
🏢 Lennox International
📍 Chennai