Company Name: XLNC Exotic Inc Job Title: Operation Associate Location : Jalandhar, Punjab (Office-Based) Shift : 8:00PM - 6AM (Night Shift) Working Days : Monday to Saturday

Job Summary

We are looking for customer-focused and fluent English-speaking BPO Executives to handle international inbound customer support processes . The role involves assisting global customers, resolving queries, and ensuring a high level of customer satisfaction while working in a night-shift setting.

Key Responsibilities
Handle inbound calls from international customers professionally
Understand customer issues and provide accurate resolutions
Respond to customer queries related to products, services, billing, or orders
Maintain call quality, compliance, and customer satisfaction standards
Document customer interactions accurately in CRM systems
Escalate unresolved issues to the concerned team when required
Follow company policies, scripts, and process guidelines

Required Skills & Qualifications
Excellent verbal communication skills in English
Solid listening and problem-solving abilities
Customer-oriented and professional attitude
Willingness to work in night shifts
Prior experience in International BPO / Voice Process preferred
Freshers with good communication skills are welcome

Education




Minimum qualification: Graduate

Key Skills International BPO, Voice Process. Night Shift / US Shift, Inbound Calls, Customer Support, CRM Tools, Call Handling, Accent Neutralization, Customer Satisfaction, Rotational Week Off

Performance Metrics
Call quality and compliance score
Customer satisfaction (CSAT)
Adherence to schedule and productivity targets

Perks & Advantages
Competitive salary package
Performance-based incentives
Paid training for international process
Growth opportunities to Team Lead / QA / Trainer roles
Supportive and professional work environment
Comfortable speaking with international customers
Ready to work in a night-shift environment
Immediate joiners preferred

Job Types : Full time, Permanent

Pay: ₹10,000.00 - ₹35,000.00 per month

Benefits :
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund

Application Question(s):
Do you have experience in an International Voice Process?
Are you comfortable with permanent night shifts?
How many years of customer service experience do you have?
Are you available for immediate joining?

Work Location: In person

📌 Operation Associate Model Town
🏢 XLNC Exotic
📍 Model Town