Project Role : Infra Tech Support Practitioner Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. Must have

skills:
Incident Management Good to have

skills:
Infrastructure Service Management Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, a typical day involves delivering continuous technical assistance and upkeep for both production and development environments. This role requires managing support activities for configured services across diverse platforms, ensuring smooth operation within established processes. The practitioner addresses hardware and software issues at the operating system level, covering servers, networks, and specific software solutions. Tasks include performing first and second level troubleshooting, both remotely and onsite, to maintain system reliability and support business continuity. Collaboration with various teams to uphold service standards is an integral part of daily responsibilities. Roles &

Responsibilities:




• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of incidents and minimize downtime.
• Monitor system performance and proactively identify potential issues to prevent service disruptions.
• Support junior team members by sharing knowledge and assisting with complex troubleshooting tasks. Professional & Technical

Skills:
• Must To Have

Skills:
Proficiency in Incident Management, Infrastructure Service Management.
• Good To Have

Skills:
Experience with Infrastructure Service Management.
• Robust understanding of incident lifecycle management and escalation procedures.
• Ability to analyze and resolve hardware and software issues across multiple platforms.
• Familiarity with operating system-level support for servers and network devices.
• Experience in coordinating with cross-functional teams to implement technical solutions. Additional Information:
• The candidate should have minimum 5 years of experience in Incident Management.
• This position is based at our BDC7A
- SEZ office.
• A 15 years full time education is required.

📌 Infra Tech Support Practitioner (Bengaluru)
🏢 Accenture in India
📍 Bengaluru