Job Description - Tellecaller (Debt Collection Executive)Position

Tellecaller - Debt Collection Executive

Employment Type

Full-Time

Location

Kirti Nagar, New Delhi

Job Summary

Key Responsibilities
Contact customers with outstanding dues through outbound calls.
Follow up regularly with customers to encourage timely repayments.
Negotiate repayment plans and settlements within approved company guidelines.
Handle customer queries and objections professionally while working towards positive resolutions.
Maintain accurate records of customer interactions, payment commitments, and follow-ups in the CRM system.
Achieve assigned collection and recovery targets consistently.
Ensure compliance with company policies, legal regulations, and ethical debt collection practices.
Coordinate with supervisors and internal teams regarding customer cases and recovery updates.
Build positive customer relationships while maintaining a professional approach.

Eligibility Criteria
6 months to 1 year of experience in Debt Collection, Recovery, Telecalling, Customer Service , or a similar role.
DRA (Debt Recovery Agent) Certification will be an added advantage.




Strong communication skills in Hindi and English .
Excellent negotiation, persuasion, and conflict-resolution skills.
Target-oriented with the ability to work under pressure.
Basic knowledge of computers, CRM software, and MS Office.
Positive listening skills and a customer-focused approach.

Working Days & Timings
Monday to Saturday :
9:00 AM - 6:00 PM

Salary & Benefits
Attractive incentive structure with high earning potential.
Growth opportunities and advancement opportunities.
Supportive and qualified work environment.
Performance-based rewards and recognition.

Preferred Skills
Debt collection and recovery
Customer communication
Negotiation and persuasion
Objection handling
CRM management
Time management
Target achievement
Problem-solving
Documentation and reporting

If you have excellent communication skills, a persuasive personality, and a passion for achieving targets, we'd love to hear from you.

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Tellecaller Debt Collection Executive Kirtinagar
🏢 Axiona Health
📍 Kirtinagar