Restaurant Call Center / Phone Order Operator

Position: Restaurant Call Center / Phone Order OperatorJob Type: Full-Time / Part-TimeWork Environment: Restaurant / Call Center

Job Summary

Key Responsibilities
Answer incoming restaurant phone calls promptly and professionally.
Take pickup and delivery orders accurately.
Enter customer orders correctly into the POS/order system.
Confirm each order before ending the call, including:
Food items and quantities
Spice level
Vegetarian/non-vegetarian selection
Special instructions or allergies
Pickup or delivery
Customer name and phone number
Delivery address when applicable
Provide customers with the estimated order preparation/pickup time.
Explain menu items, available options, sizes, and add-ons.
Recommend popular items or add-ons when appropriate.
Inform customers when an item is unavailable and suggest alternatives.
Handle order modifications and customer questions professionally.
Coordinate with kitchen and front-counter staff regarding special or urgent orders.
Minimize order mistakes by repeating the complete order back to the customer before confirming it.
Handle multiple phone lines during busy periods while maintaining accuracy.
Escalate complaints,



refunds, or unusual customer situations to a manager.
Maintain a polite and positive attitude with every customer.

Requirements :
Good English communication and listening skills.
Strong attention to detail.
Basic computer/POS system knowledge.
Ability to type and enter orders quickly and accurately.
Comfortable speaking with customers over the phone.
Ability to multitask during busy lunch and dinner hours.
Restaurant, customer service, cashier, or call-center experience is preferred but not required.
Familiarity with Indian food/menu items is a plus.

Most Key Expectations

Accuracy Customer Service Speed Menu Knowledge Clear Communication

The Phone Order Operator is often the customer’s first interaction with the restaurant. Every call should be handled professionally, and every order should be carefully confirmed to reduce mistakes and provide a outstanding customer experience.

Pay: Up to ₹35,000.00 per month

Perks :
Cell phone reimbursement
Food provided

Shift availability:
Night Shift (required)
Overnight Shift (required)

Work Location: In person

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