Key Responsibilities : Case Handling & Resolution
Receive, log, and track cases (claims, service requests, escalations) in CRM/TPA systems.
Ensure accurate documentation of case details, actions taken, and resolution status.
Follow up with internal departments (medical, operations, finance) to expedite case closure.
Knowledge of GIPSA tariff & packages
Customer Interaction :
Communicate with customers, hospitals, or partners to gather required information.
Provide explicit updates on case progress and expected timelines.
Handle escalations empathetically and professionally.
Experience required :
Experience: +2 years of experience in Customer Service or Client Relationship
Qualification :Graduation & Health insurance or TPA industry is mandatory
MS office knowledge is mandatory
Job Types : Full time, Permanent
Pay: ₹22,000.00 - ₹25,000.00 per month
Perks :
Health insurance
Provident Fund
Work Location: In person
📌 Medical Billing Executive Gurugram
🏢 Vidal Health Insurance TPA Private
📍 Gurugram
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.