Roles & Responsibilities 1. Handling Incoming Calls
Attend customer enquiry calls and provide explicit, accurate information about products/services.
Respond to new leads and queries generated from platforms like Indeed or other job portals.
Record all incoming calls in the system for tracking and follow-up.
Outbound Calling
Make follow-up calls to customers regarding enquiries, service requests, or product information.
Reach out to potential leads provided by the company and convert them into active customers.
Customer Complaints Management
Listen to customer complaints with patience and professionalism.
Understand the issue clearly and forward it to the concerned internal department.
Maintain a complaints log and ensure timely resolution by coordinating with relevant teams.
Follow up with customers to confirm if their concerns have been resolved.
Lead Management & Follow-up
Follow up on current leads and enquiries from Indeed, website queries, or walk-ins.
Maintain proper records of customer details, call status,



and follow-up schedules.
Update CRM/Excel sheets daily with accurate information.
Customer Support & Relationship Building
Provide excellent customer service to enhance customer satisfaction.
Build rapport and maintain good relationships with customers to encourage repeat business.
Share product/service features, pricing, offers, and promotional details when needed.
Reporting & Documentation
Prepare daily/weekly call reports including enquiries, complaints, and follow-up status.
Support the team with data entry, call logs, and customer documentation.
Highlight frequently received customer issues to management for process improvement.

Pay: ₹15,000.00 - ₹23,000.00 per month

Advantages :
Work from home

Education :
Bachelor's (required)

Experience :
Telecommunication: 1 year (required)

Work Location: In person

📌 Tele Caller Executive Jodhpur
🏢 Rice little India
📍 Jodhpur