Job Description - US Voice & Chat Process Executive

Job Title : US Voice & Chat Process Executive

Location : Makarba, Ahmedabad

Job Type : Full-Time

Salary : ₹26,000 - ₹38,000 CTC per month (Based on Interview & Experience)

Job Summary

Key Responsibilities
Handle customer queries through voice calls and chat in a professional manner.
Provide accurate information and effective solutions to customer concerns.
Deliver excellent customer service while maintaining quality standards.
Record and update customer information in the system accurately.
Meet daily productivity, quality, and customer satisfaction targets.
Escalate complex issues to the concerned team whenever required.
Follow company policies and standard operating procedures.

Eligibility Criteria
Graduate
Excellent verbal and written English communication skills.
Basic computer knowledge and typing skills.
Strong customer service and problem-solving abilities.
Comfortable working in the US Night Shift.
Immediate joiners will be preferred.





Required Skills :
Excellent English Communication
Customer Service Orientation
Active Listening Skills
Typing & Computer Proficiency
Problem-Solving Ability
Teamwork and Adaptability
Positive Attitude

Perks & Benefits
Competitive Salary Package
Performance-Based Incentives
Provident Fund (PF)
Health Insurance
One-Way Cab Facility (Night Shift)
Shift Allowance
Skilled Training
Career Growth Opportunities
Supportive Work Workplace

Job Types : Full-time, Permanent, Fresher

Pay: ₹26,000.00 - ₹38,000.00 per month

Benefits :
Provident Fund

Application Question(s):
Are you fluent in English?
Are you comfortable to work in rotational shifts and rotational week off (24*7 working setting)?
Do you have any experience in US Voice Process?
Are you comfortable to relocate ahmedabad city?

Work Location: In person

📌 Us Voice Process Executive Ahmedabad
🏢 Devdort
📍 Ahmedabad