Job Title : Customer Relationship Executive

Job Type : Full Time

Key Responsibilities
Handle and resolve PRS & CRM complaints in a timely and professional manner.
Maintain and track customer complaints data and ensure proper closure.
Conduct service advisor follow-ups to ensure customer satisfaction.
Identify and manage lost customers, and take actions for retention.
Support and execute customer engagement campaigns.
Monitor T0-T1 cases and ensure timely updates and resolution.
Prepare and maintain vehicle out reports daily.
Manage recent employee punching records and attendance coordination.
Maintain onsite attendance sheets and prepare required annexures.
Participate in and contribute to daily huddles/meetings.




Ensure proper documentation and reporting of service-related activities.

Required Skills :
Positive communication and interpersonal skills
Basic knowledge of CRM systems
Strong follow-up and problem-solving ability
Valuable knowledge of MS Excel & reporting
Ability to handle customer complaints professionally
Team coordination skills

Educational Qualification:
Graduate (Any stream preferred)

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits :
Health insurance
Provident Fund

Work Location: In person

📌 Customer Relationship Executive Bicholi Mardana
🏢 PATEL MOTORS (INDORE
📍 Bicholi Mardana