Key Responsibilities
Handle customer queries and complaints received through Amazon and our own e-commerce website
Coordinate with logistics partners for order delivery, returns, and reverse pickups.
Ensure high customer satisfaction and trust from customers.
Work on sales leads which are provided and talk to the customer to close the sales

Positive to Have
Experience in handling e-commerce escalations and supports. Worked in E-commerce related support
Valuable communication skills in English and Hindi
Basic knowledge about Excel for data tracking and reporting

Jin Office is leading E-commerce brand in office ergonomic space having a wide presence on Amazon in field of Height Adjustable desks, Monitor stands and other work related accessories.

Our office timings are 10 am to 7 pm (Mon to Sat)

Job Types : Full time, Permanent

Pay: ₹240,000.00 - ₹300,000.00 per year

Ability to commute/relocate:
Andheri East, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Experience :
Customer Support: 1 year (required)

Work Location: In person

📌 Customer Support Associate Andheri East
🏢 Jin Office Solutions
📍 Andheri East