23 Oct
|
HCLTech
|
Lucknow
Lucknow, Uttar Pradesh
Job Summary
Key Responsibilities
Client & Application Service Delivery Management
Manage SLAs and KPIs including incident response times, resolution rates, and system availability metrics
Skill Requirements
Required Qualifications
Robust understanding of ITIL frameworks and IT service management best practices
Excellent communication and interpersonal skills, with ability to interface with C-level executives
Experience managing geographically distributed teams and time zone complexities
Bachelor's degree in Computer Science, IT, Engineering, or related field (or equivalent qualified experience)
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📌 Service Delivery Director Lucknow
🏢 HCLTech
📍 Lucknow