About Axis Max Life : Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work workplace.

Career Prospects

Job Code: IJP- Executive - Customer Engagement (Agency)

Position

Executive - Customer Engagement

No. of Positions
1

Department

Operations

Function
Field Operations

Reporting to

Sr.



Manager - Customer Engagement

Band
5

Location

Rohtak

Last date of submission

Key Responsibilities :
Managing office administration assets and upkeep of the same.
Agents Contracting
Recent Business Processing
Banking of Initial & Renewal Premium
Managing Petty cash & vendor payments
Retention of Surrender Requests
Execution of all Service Requests - Post Policy Issuance
Reverting on customer queries and complaints
Maintaining high NPS Scores
Life Claims processing
Handling compliance issues.
Audit Rating

Measure of Success :
Service to Delight-NPS-90 & 3 days TAT Customer Engagement - 70% Surrender Retention - 70% NPS-90 100% Banking with 24 hours. Vendor payment TAT should be < 10 days Surrender Requests

📌 Executive Customer Engagement Agency Rohtak (India)
🏢 AxisMaxlife
📍 India