Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have

skills:
Splunk Administration Good to have

skills:
NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various critical business systems. This role requires a energetic approach to identifying root causes and resolving problems efficiently to ensure smooth system operations. The position demands continuous vigilance and collaboration with different teams to maintain system reliability and performance, contributing to the overall success of business processes. Roles &

Responsibilities:
• Splunk ITSI & Observability Engineer RRD – Splunk ITSI & Observability Engineer Role: Splunk ITSI & Observability Engineer

Experience:
5 to 6 Years

Location:
Open / Hybrid Mandatory Skills Splunk Enterprise Administration Splunk ITSI (Service Modeling, KPIs, Glass Tables, Event Analytics)



SPL Query Development Dashboarding & Alerting Log Monitoring & Data Onboarding Incident & Problem Management Linux Administration ITIL Foundation Preferred Skills Splunk Observability Cloud Solarwind DPA/Solarwind Orian/ AppDynamics ServiceNow Integration AWS / Azure Monitoring Python, PowerShell, Ansible Automation AIOps & Event Correlation

Key Responsibilities
Administer and support Splunk Enterprise platform including forwarders, indexing, clustering, upgrades, and performance tuning. Design and implement ITSI services, KPIs, service health dashboards, Glass Tables, and correlation searches. Develop SPL queries, reports, alerts, and executive dashboards. Implement end-to-end observability for infrastructure, applications, metrics, logs, and traces. Integrate monitoring solutions with ITSM platforms such as ServiceNow. Perform root cause analysis, alert optimization, event correlation, and proactive monitoring. Support incident, problem, and change management processes. Drive automation and observability improvements to reduce MTTR and improve service reliability. Certifications (Preferred) Splunk Enterprise Certified Admin Splunk ITSI Certified Administrator Splunk Observability Cloud Certification ITIL Foundation Demand Summary Looking for a hands-on Splunk SME with strong ITSI and Observability experience to build, support, and optimize enterprise monitoring solutions, enabling proactive operations, enhanced service visibility, and improved operational resilience. Additional Information:
• The candidate should have minimum 3 years of experience in Splunk Administration.
• This position is based at our Gurugram office.
• A 15 years full time education is required.

📌 Application Support Engineer (Gurugram)
🏢 Accenture in India
📍 Gurugram