Experience:
1–3 Years Industry: Climate-Tech / B2B Services Employment: Full-Time
Key Responsibilities
• Manage end-to-end customer onboarding and documentation.
• Coordinate with customers for installation, site visits, delivery and service activation.
• Work closely with Sales, Operations, Service and Installation teams.
• Update customer details and onboarding status in CRM/trackers.
• Follow up with customers and internal teams to ensure timely completion.
• Handle onboarding-related queries and escalate issues when required.
• Conduct post-onboarding follow-ups and collect customer feedback. Requirements
• Graduate in any discipline.
• 1–3 years in Customer Onboarding, Customer Success, Customer Support, Client Coordination or Operations.
• Excellent communication, coordination and follow-up skills.
• Valuable knowledge of MS Excel and CRM tools.
• B2B services, HVAC, SaaS, home services or subscription experience is an advantage.
📌 Customer Success Executive | Mumbai (Thane)
🏢 N Human Resources & Management Systems
📍 Thane
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