Digital Workplace Presales Solution Architect –

Job Description
1) Role Overview The Digital Workplace Presales Solution Architect is responsible for designing, positioning, and winning Digital Workplace / End User Services (EUC + EUS) deals by translating client business needs into scalable, cost-effective, and differentiating solutions. 2)

Key Responsibilities
A. Opportunity & Requirement Management
• Analyze RFI/RFP/RFQ requirements, client environment, and volumetrics (users, devices, SLAs, locations)
• Identify chance fit, risks, and transformation levers B. Solution Architecture (Core Responsibility)
• Design end-to-end Digital Workplace solutions, including:
• End User Computing (devices, OS, VDI, endpoint management)
• Service Desk / Workplace Support
• Collaboration platforms (M365, Google Workspace)
• Workplace security & identity
• Translate requirements into scalable architectures aligned to business outcomes
• Ensure: Deliverability, Cost optimization, Innovation (automation, GenAI, DEX, etc.) C. Proposal Development & Deal Shaping
• Develop client-facing proposals including: Solution overview, Architecture diagrams, service descriptions, Value proposition & outcomes
• Own solution strategy, pricing inputs
• Define: Assumptions, Risks & mitigations, Transition approach D. Client Engagement & Solution Defense
• Conduct: Solution presentations, Q&A; / clarifications
• Explain technical solution in business terms
• Participate in solution defense and contract discussions
• Coordinate to ensure PoCs, demos, and transformations where required E. Sales & Stakeholder Collaboration
• Work closely with:



Sales / Account teams, Delivery & SMEs, Finance / Pricing teams
• Provide technical leadership in deal pursuit F. Risk, Governance & Deal Closure
• Perform risk assessment and mitigation planning
• Lead internal solution reviews & approvals before submission
• Ensure: Compliance, Competitive differentiation, Win strategy alignment 3) Scope of Digital Workplace (Expected Coverage) The role covers: End User Computing (EUC)
• Devices (laptops, mobiles, OS platforms), Endpoint management (Intune, MECM, etc.), Virtual desktops (VDI) End User Services (EUS)
• Service desk & helpdesk, Field support, Device lifecycle / onboarding Collaboration & Productivity
• Microsoft 365 / Teams / Google Workspace, Knowledge management & digital experience 4) Skills & Competencies Technical
• Digital Workplace / EUC / EUS architecture expertise
• Knowledge of:
• Endpoint management
• Collaboration platforms
• Identity & security
• Cloud awareness (Azure, M365 ecosystem) Presales & Commercial
• RFP/RFI response management
• Cost modeling & pricing strategy
• Proposal writing and storytelling
• Competitive analysis Consulting & Client Engagement
• Strong communication & presentation skills
• Translate technical solutions into business outcomes Analytical & Strategic
• Risk analysis
• Solution optimization (cost vs performance)
• Win themes 5) Experience Requirements
• 10–14 years in IT / Digital Workplace / Infrastructure
• 3-5+ years in Digital Workplace presales solution architect role
• Strong experience in both
• Workplace Managed services
• Workplace transformation services

📌 Presales Solution Architect-Digital Workplace: Bangalore/Noida (Bengaluru)
🏢 Birlasoft
📍 Bengaluru