Engage with students and parents empathetically across calls, chats, reviews, and social platforms. ● Resolve learner queries with speed, clarity, and professionalism. ● Build trust and ensure a seamless student experience through timely follow-ups and proactive support. ● Guide students through academic challenges and motivate them to stay consistent in their preparation. ● Monitor and manage online reputation across platforms and communities. ● Collaborate closely with internal teams to share learner feedback, insights, and improvement suggestions. ● Support Class 12th students throughout their learning journey and help them perform confidently in board examinations. Requirements 1 to 4 years of experience in Customer Success, ORM, Digital Support, or related roles. ● Excellent communication skills in English and Hindi. ● Robust understanding of social media platforms and ORM practices. ● Empathetic, patient, and learner-first mindset ● Highly organized, detail-oriented, and proactive in problem-solving. ● Ability to handle student concerns with maturity and positivity.

📌 Customer Support Representative (India)
🏢 Primum Talent
📍 India