Sr. Customer Support (Inbound Voice)

Experience:
Minimum 2+ years of experience in BPO Inbound Voice Process (Mandatory)

Location:
Infopark, Kochi, Kerala Shift: 6 PM
- 3 AM (Monday–Friday)

Salary:
₹ 30,000
- ₹ 35000 Per Month

Education:
Bachelor's Degree Mandatory We are seeking a customer-focused Senior Customer Support Executive with 2+ years of experience in a BPO Inbound Voice Process to deliver excellent customer service and efficiently handle inbound customer queries. Responsibilities
• Handle inbound customer calls and resolve queries efficiently
• Provide accurate information and ensure excellent customer service
• Meet individual performance metrics, quality standards, and productivity targets




• Escalate complex customer issues to the appropriate teams when required
• Maintain detailed records of customer interactions and resolutions
• Ensure high levels of customer satisfaction during every interaction Requirements
• Minimum 2+ years of experience in a BPO Inbound Voice Process
• Robust communication and customer handling skills
• Ability to manage customer queries and complaints professionally
• Good problem-solving and multitasking abilities
• Comfortable working in a night shift environment Benefits
• Pickup and Drop in
• Health Insurance
• ESI,PF

📌 Sr. Customer Support (India)
🏢 advenxa
📍 India