Role Overview We are seeking an Application Support Engineer with expertise in Microsoft Power Platform and Azure technologies to provide Level 2 production support, troubleshoot complex application issues, and implement low-to-medium complexity enhancements.

Key Responsibilities
• Investigate and resolve complex application and integration issues.
• Perform root cause analysis across Power Apps, Power Pages, Dataverse, Azure Functions, APIs, and third-party integrations.
• Troubleshoot workflow failures, business rule issues, and performance bottlenecks.
• Implement configuration changes and minor code enhancements.
• Support application deployments, environment management, and controlled data fixes.
• Collaborate with infrastructure, security, business, and vendor teams.
• Create and maintain knowledge base articles, runbooks, and support documentation.
• Identify recurring issues and recommend preventive measures. Required Technical Skills
• Microsoft Power Apps
• Power Pages
• Power Automate
• Dataverse
• Azure Functions
• REST API Integrations
• Power Fx
• Application Troubleshooting & Root Cause Analysis Preferred Skills
• SQL Server
• Azure Monitoring/Application Insights
• ITIL Change & Incident Management
• Experience supporting enterprise or business-critical applications Qualifications
• Bachelor's degree in Computer Science, IT, or related discipline.
• 4+ years of experience in Application Support, Production Support, or Technical Operations. NOTE




- ROTATIONAL SHIFT Requirements A candidate should ideally have all 8 core technical

skills:
• ✅ Power Apps
• ✅ Power Pages
• ✅ Power Automate
• ✅ Dataverse
• ✅ Azure Functions
• ✅ REST API Integrations
• ✅ Power Fx
• ✅ Application Troubleshooting + RCA And additionally:
• ✅ 4+ years Application/Production Support experience
• ✅ L2 production support experience
• ✅ Complex issue investigation and resolution
• ✅ Workflow/integration troubleshooting
• ✅ Production deployment/environment support
• ✅ Configuration changes/minor enhancements
• ✅ Controlled production data fixes
• ✅ Good stakeholder communication Recruiter Screening Priority Tier 1 – Non-negotiable Power Apps + Power Pages + Power Automate + Dataverse + Azure Functions + REST APIs + Power Fx + L2 Application Support/RCA Tier 2 – Strongly Preferred Azure Application Insights/Monitoring + SQL Server + Deployment/Workplace Management + ITIL Tier 3 – Supporting Skills Knowledge Base + Runbooks + Vendor Management + Enterprise Application Support Important Profile Filtering Rule Do not shortlist a candidate only because they are a Power Platform Developer. The profile should demonstrate production/application support responsibilities, such as:
• Production incident troubleshooting
• L2 support
• RCA
• Power Automate flow failures
• Power Apps/Power Pages issues
• Dataverse issues
• API/integration failures
• Azure Function troubleshooting
• Monitoring/log analysis
• Production deployments
• Defect fixes and minor enhancements

📌 Application Support Engineer (Bengaluru)
🏢 Innover Digital
📍 Bengaluru