Job Title: ServiceNow ITOM Engineer

Experience:
3–6 Years Employment Type: Full time ________________________________________ Job Summary We are looking for a skilled ServiceNow ITOM Engineer with hands-on experience in Service Mapping, Event Management, and a solid understanding of Common Service Data Model (CSDM). The ideal candidate will be responsible for designing, implementing, and maintaining IT Operations Management solutions on the ServiceNow platform to improve service visibility, event correlation, and operational efficiency. ________________________________________

Key Responsibilities
ServiceNow ITOM Implementation & Support
• Design, develop, and implement ServiceNow ITOM modules, primarily: o Service Mapping o Event Management o Discovery (good to have)
• Configure and maintain CMDB aligned with CSDM best practices
• Ensure data quality, governance, and lifecycle management in CMDB ________________________________________ Service Mapping
• Develop and maintain business service maps using: o Top-down Service Mapping o Traffic-based mapping
• Configure patterns, probes, and sensors
• Troubleshoot service maps and improve accuracy and coverage
• Collaborate with application and infrastructure teams to onboard services ________________________________________ Event Management
• Implement and manage Event Management solutions including: o Event ingestion (connectors, MID Server integrations) o Event correlation and alert management o Creation and tuning of alert rules and thresholds
• Integrate monitoring tools (e.g., SolarWinds, Nagios, Azure Monitor, etc.)
• Configure alert aggregation, deduplication, and noise reduction strategies ________________________________________ Automation & Integration
• Develop integrations using:



o REST/SOAP APIs o MID Server
• Automate workflows and processes using: o Flow Designer / Workflows o Business rules and scripts
• Support event-driven automation from Event Management ________________________________________ Collaboration & Support
• Work closely with stakeholders, architects, and DevOps teams
• Provide L2/L3 support for ITOM-related issues
• Participate in platform upgrades and instance maintenance
• Document solutions, processes, and configurations ________________________________________ Required Skills & Qualifications Technical Skills
• Strong experience in ServiceNow ITOM modules: o Service Mapping (mandatory) o Event Management (mandatory)
• Experience with CMDB design, health, and governance
• Knowledge of: o Discovery tools (preferred) o Integration technologies (REST, SOAP, APIs)
• Familiarity with cloud platforms (AWS/Azure/GCP) is a plus ________________________________________ ServiceNow Platform Skills
• Strong scripting

skills:
o JavaScript o Glide APIs
• Experience with: o Business Rules o Script Includes o UI Policies o Flow Designer
• Understanding of MID Server architecture ________________________________________ Preferred Certifications
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – ITOM (preferred) ________________________________________ Nice to Have
• Experience with Operational Intelligence / AIOps
• Exposure to ITIL processes (Incident, Problem, Change)
• Experience in multi-cloud monitoring environments ________________________________________ Key Success Metrics
• Accuracy and coverage of service maps
• Reduction in Event noise and alert duplication
• Improvement in CMDB data quality
• Successful onboarding of services into ITOM

📌 Service Engineer 2 (Hyderabad)
🏢 PROVIDENCE GLOBAL CENTER
📍 Hyderabad