RESPONSIBILITIES Services Delivery Setup and Operations Management
* Work with Service Delivery Lead
- GCC TC and Head
- GCC TC for setup and design Category Management and Sourcing support services at GCC
* Develop and implement procurement strategies for various categories.
* Streamline procurement processes to enhance operational efficiency and reduce costs.
* Onboarding of current suppliers, ensuring they meet company standards and requirements.
* Ensure procurement systems are integrated with other business systems for seamless operations. Ensure all procurement activities comply with internal policies and external regulations. Transition and Operations Stabilization
* Support interlock with BU stakeholders and CPOs to finalize the detailed process design and system enablement of sourcing strategies.
* Responsible to update detailed SOW, policies and SLA / KPI framework
* Work with Service Delivery Lead
- GCC TC, Head
- GCC TC and Group CPO for sign off on budget head count and migration of the process activities to GCC
* Lead change management initiatives to transition new businesses into GCC Procurement function smoothly.
* Identify and mitigate risks associated with the transition of procurement operations.
* Monitor the performance of procurement activities during the transition phase to ensure stability. Customer and Stakeholder engagement
* Develop and build rapport and relationship with customer stakeholder organization linked to or influencing Techno Commercial operations outcomes of GCC
* Proactively identify business requirements and changes and work with Head
- GCC TC to modify operational flows/deliverables
* Build business knowledge and its impact / requirements from TC Operations
* Collaborate with different process owners in BU Techno Commercial for sign-off on any process changes and subsequently update RACI/HOTO/SOPs (incorporate this in quarterly cadence)
* Implement robust communication model – including ad-hoc / informal tele conversations/ face to face meetings, structured Ops review update to all stakeholders
* Work with customer organization to ensure updated organizational structure information and coordinate Proactive update to GCC workflow approval matrix.
* Ensure customer signoff on existing and revised SOP/ SLA’s and all process change requests. Operational Delivery and Service Excellence
* Drive proactive alerts and escalate to Head




- GCC TC / Head – BU TC for any upstream process gaps/ delays to ensure GCC deliverables and Reputation is positively managed
* Leverage SAP/ workflow and other available information tracking mechanisms to proactive anticipate potential processing issues
* Drive excellence and adherence to operational SLAs related to purchase requisition review, Category Management and Sourcing.
* Review and update related operational SOPs and policies if required and adherence to DOAs
* Maintain and identify any SLA commitment documentation, signoff and drive change requests
* Perform operational governance for achieving service delivery excellence
* Implement Service Excellence Framework with the following implemented as minimum standard:
* Daily operations review and volume tracking
* Delay track and proactive alert to drive upstream / downstream or in stream actions to closure
* Maintain and have updated end-to-end Process delivery Tracker. Proactively identify opportunities to improve process velocity
* Implement Issue and Escalation Tracker and log. Ensure timely closure of all improvement – corrective/preventive actions
* Work with GCC TC Head to initiate, implement and monitor all continuous improvement projects relevant for operational performance improvement
* Implement capacity management and operations business continuity management plans to ensure uninterrupted delivery to assigned Sector business.
* Develop and track key performance indicators (KPIs) to measure the effectiveness of procurement operations. People and Performance Management
* Guide assigned operational team leads for effective people management
* Identify any people challenges quickly and work with Head
- GCC TC and GCC HR for timely corrective action
* Manage performance appraisal of the assigned Operational Team lead
* Ensure timely and effective 1-1 with assigned Operational Team leads
* Implement structure performance evaluation criteria and monitoring using tangible / operational data for assigned operational team leads
* Conduct periodic Skip level with Operational team members




* Ensure each operations team lead and operations team members (new /existing) are inducted to new operations model, expectations and governance mechanism including critical business scenarios
* Drive and cultivate culture of Outcome focused customer centric organization by driving E2E process awareness / Business sector appreciation sessions with the operational team leads and members. Operations Process Improvement and Knowledge Management
* Drive year-over-year productivity leveraging Digital/Automation AI/Gen AI tools
* Be the GCC Focal point and liaise / work with Business stakeholders in ensuring Process improvement program are aligned to Business needs
* Participate in GCC Cross functional Process improvement council to identify variances across BU and work on driving standardization
* Lead deployment of necessary IT Workflow tools QUALIFICATIONS
* Graduate degree in Engineering, Commerce or Management. MBA Preferred
* Certificate or proven exposure to Techno Commercial operations. IIMM or CSM/CPA preferred
* Experience in working in SAP and Workflow driven Shared Services Environment. MM Certified preferred
* Exposure to AI/Automation
* Advanced user of Excel functions Experiences:
* 12-15 Years of total experience
* More than 5 years of experience in managing team preferably in a GCC or Shared Services context
* 3-5 years of experience in working in Projects, Assets, Infrastructure, Manufacturing, Services organization in the domain of Sourcing and Techno Commercial function.
* 3-4 years’ experience in leading and managing Operations teams
* 1-2 years’ experience in Customer/ Stakeholder Engagement and Service delivery management
* Led a team with a size of 40-50 professionals
* Exposure to working in Indian conglomerates and working practices in promoter led organizations
* Experience in import procurement of materials and services
* Knowledge and experience of Indian tax including GST, eWay bill and Statutory compliance requirements
* Knowledge and understanding of Complex Services Techno Commercial scenarios in EPC/Project based organizations
* Exposure and experience in Category Management and Sourcing Processes
* PowerPoint presentation creation and delivery capabilities
* Basic knowledge of types of categories in sourcing and understanding of PR to PO processes. Exposure to work in SharePoint/Tool based environment and project management. Same Posting Description for Internal and External Candidates

📌 Manager - Techno Commercial (Ahmedabad)
🏢 Adani Group
📍 Ahmedabad