Job DescriptionServices Manager - Customer Service Management Join our Baker Hughes Team!Baker Hughes is a global energy technology company serving the oil and gas industry in more than 120 countries. The Commercial and Sales organization drives growth by building strong customer partnerships, marketing hydrocarbons, and offering integrated equipment and service solutions. Focusing on digital transformation and energy transition, the team leverages data-driven insights to optimize sales performance and maximize customer value.The BN India Customer Service Manager role demonstrates accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.Partner with the bestAs a Services Manager, you will be responsible for:Financial forecasting and reporting and acts as P&L; leader of India regionParticipate in development and lead the execution of the Benlty Nevada Services growth strategy taking into consideration the services pricing, financials and operational excellenceWork closely with region sales leaders to ensure appropriate sales coverage and opportunities to achieve the services orders plan for regionResponsible for building strong long-term relationships with specific customers within the regionInterface regularly with the Services Director to review the progress of regional growth initiatives and participate in the development of new service offeringsFuel your passionTo be successful in this role you will:Bachelor’s degree in engineering from an accredited university or collegeAt least 5 additional years of experience in Field ServicesAt least 3 years of experience in a management roleWillingness and ability to travel within assigned regionHave at least five years experience in the industry and vibration technologyStrong business acumen and commercial savvyAbility to manage effectively in a dynamic and fast-paced environmentStrong customer service mindsetEffective team contributor and memberAbility to energize teams through inclusiveness and connection with peopleWorking knowledge of contract terms and conditionsFamiliarity with project labor and material quoting toolsAbility to build trust by respecting the ideas and contributions of everyoneStrong oral and written communication skillsStrong interpersonal and leadership skillsWork in a way that works for youWe recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.Working with usOur people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce,



train and reward talent and develop leaders at all levels to bring out the best in each other.Working for youOur inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:Contemporary work-life balance policies and wellbeing activitiesComprehensive private medical care optionsThe safety net of life insurance and disability programsTailored financial programs.Additional elected or voluntary benefitsThe Baker Hughes internal title for this role is: Services Manager - Customer Service ManagementAbout Us:We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.Join Us:Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.Baker Hughes Company is an Equal Prospect Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

📌 Services Manager - Customer Service Management (Pune)
🏢 Baker Hughes
📍 Pune