Job Description:3) Job Context & Major Challenges(What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone?Key Challenges for the role –To drive adoption of Service to sales approach on the Orphan customer.To ensure differentiated and segmented approach to various campaignsTo manage attrition of the front line sales force and limited availability of quality talent.4) Principal AccountabilitiesAccountabilitySupporting ActionsImplementation of Loyalty ModelTo ensure maintenance of relationship with Orphan customers.Up-Sell to customers assigned through various campaigns.Ensure Renewal collection and AUM conservation of the assigned base. Achieve Targets related to Premium and NOP in order to contribute in overall growth of the company Allocate leads to the team members as per targets decided.Periodically monitor and review performance on the assigned topline and health parametersHandhold and guide them on the sales process, lead conversion and closure of saleAggressively downloading all the RnR activities running by the organisation. Executes smooth function of the sales and other processes in order to maximise business potential.Communicating any process change or change in any rules and regulations by the help of different training module.Ensure that actual sales and service aspects including sales calls,



issuance and complaint handling are carried out without any blocksEnsure relevant people in the right place right time in order to maximise the productivity Understanding the strength of the resource and depending on that allocating job responsibility Evaluating the prospect of each business unit and allocating targets as per that.Execute the right method of business acquisition in order get the profitable mix for the organisation Scrutinise the business on regular basis and give the relevant information to superiorsAchieve Persistency targets as per the company norms so that renewals take place on time Take corrective actions related to persistency and health Recruitment & TrainingTo ensure recruitment of team on a time based manner.To manage attrition within the specified limits.Ensure through continuous on the job training, skill enhancement of team members.5) Job Purpose of Direct Reports Direct Sales Executive: To achieve the Sales and health targets set for them as per their goal sheets.6) Relationships (If Applicable)InternalFrequencyNatureSupport Executive’sTrainers HRIssuance CoordinatorClient ServiceDailyRegularlyAs and When RequiredDailyAs and When Required To Log-in and receipting Policies.For arranging trainings for the team as well as for the relationships.Mainly recruitments and man power related issues.To Ensure the policies are Issued on time.Service related issues.ExternalFrequencyNatureRelationship DailyBusiness Development and to ensure the smooth sailing, 7) Organizational Relationships (Separate Annexure to be Attached) Chief Mgr - HRPerf, Comp & Ben. Go BackApply to JobRefer a friend

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🏢 Birla Carbon Italy
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