Provide maintenance, support and troubleshooting activities on server-side configurations and integration in support of high-availability, server roles, Exchange online, Hybrid environment, mail-flow/transport services, Client access/webmail, security & compliance and email protection.
. Maintain comprehensive documentation for architecture, processes, and service levels
. Administration and Support: Manage and maintain the Microsoft 365 services, providing day-to-day support and administration of M365 services.. Implementation and Configuration: Configure, manage, and troubleshoot M365 services, including Exchange Online, Exchange On-Premises servers and Microsoft Teams.
. Staying updated with the latest trends and developments in the Microsoft 365 platform and adopting the best practices and recommendations.
. Setting up archiving, retention policies, journal rules, and conducting eDiscovery for legal holds
. Proficient in the Microsoft 365 Admin Center, Teams Admin Center, and Exchange Admin Center
. Manage Teams settings, policies (meeting, messaging, calling), and organization-wide settings
. Manage chat, apps, channels, meetings, guest access and security policies.
. Manage users, assign roles, and handle Teams-related Microsoft 365 groups.
. Configuring anti-spam, anti-malware, and anti-phishing policies to secure email.
. Monitoring and Reporting: Monitor system performance and usage to ensure optimal performance and availability.



Generate reports on system usage, security, and compliance.
. Security and Compliance: Implement and manage security settings and policies to ensure compliance with company and regulatory standards. DLP engineering and administration. Handle security incidents and perform regular security audits
. Support and troubleshooting client/server environments, server Health check, PowerShell commands/scripts, bulk reports, monitoring parameters, backups etc.
. Server maintenance/upgrades-Patching, RU/CU's, security updates, server installation/deployment, configuring components and software integration.
. Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
. Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
. Interact with Microsoft support to resolve tenant-level issues or service outages

Qualification
. Bachelor's degree in computer science, Engineering, or related field.
. 8+ years of experience in administration and support of M365 workloads.
. Robust knowledge and skills in M365 services and features, such as Exchange Online, Microsoft Teams and Security and Compliance.
. Excellent communication, collaboration, and problem-solving skills.
. Microsoft 365 (M365) certification is preferred

📌 Messaging Services Advisor-M 365,Exchange Online, Exchange On-Premises servers (Bengaluru)
🏢 NTT Data
📍 Bengaluru