Sales Support Operations Specialist :

Role Overview

An operational role responsible for managing day-to-day sales support activities for Europe-region Account Managers (AMs) and Customer Success Managers (CSMs). The role ensures timely order processing, contract management, proposal support, and operational governance across the Lead-to-Order (L2O) and Quote-to-Order (Q2O) lifecycle.

Required Qualifications

- Graduate in Management or Engineering
- 4-6 years of relevant experience

Key Knowledge & Skills

Process & Systems

- Optimus / TCX knowledge
- L2O (Lead-to-Order) process understanding
- Q2O (Quote-to-Order) process understanding
- Telecom order management processes

Telecom Services Knowledge

Good understanding of:

- SD-WAN
- IWAN
- GVPN
- MCC
- Other telecom/networking services

Commercial & Communication Skills

- Basic techno-commercial proposal understanding
- Robust stakeholder management skills
- Effective communication skills to support Europe-based teams
- Ability to coordinate across multiple functions and meet operational SLAs

Key Responsibilities

Order Management

- Provide operational support for order booking
- Reserve all orders for assigned Account Managers
- Ensure package validation approvals are completed within 48 hours of order entry




- Track order progress and resolve operational issues

COF & Proposal Support

- Generate COFs (Customer Order Forms)
- Provide L2Q and Q2O support
- Support proposal and commercial documentation activities

Contract & Data Management

- Track Contract Notification Tab
- Process all Name Change Requests in:
- TCX
- SFDC (Salesforce)

Stakeholder Support

- Manage requests from Europe-region CSMs and AMs
- Coordinate between sales, operations, commercial, and delivery teams
- Ensure timely resolution of order and contract-related queries

Key Performance Indicators (KPIs)

- Order approval within SLA (48 hours)
- COF accuracy and turnaround time
- Timely completion of name change requests
- Contract notification tracking compliance
- Order booking accuracy
- Stakeholder satisfaction (Europe AMs/CSMs)
- Adherence to L2O/Q2O process standards

Suitable Candidate Profile

A candidate with telecom sales support experience, strong operational discipline, working knowledge of TCX/SFDC, and exposure to SD-WAN/IWAN/GVPN services who can effectively support Europe-region sales teams while ensuring SLA compliance and order governance.

📌 Sr. Analyst - Sales Support (Pune)
🏢 Tata Communications
📍 Pune