Why this role exists:

The Associate TX People Manager leads the delivery, support, and continuous improvement of Officeworks People technology ecosystem. The role oversees a dedicated team, and partners extensively with external service providers, implementation partners, and managed service vendors to deliver high-quality technology solutions for team member systems.

This role ensures the stability, security, and integration of core People systems, with explicit focus across both SAP Success Factors and UKG/Kronos environments. Sitting under the broader SAP umbrella while supporting a multi-platform landscape, the role balances operational delivery, vendor coordination, and team leadership to support Officeworks' corporate, operational, and team member experience objectives.
Essential:

- Education: Tertiary degree in Information Technology, Computer Science, Business Information Systems, or a related field.
- Experience: Minimum 8-10 years of experience in enterprise application management or IT delivery, with a strong focus on HR/People technology solutions.
- Platform Mastery: Proven experience with SAP Success Factors and/or UKG (Kronos)platforms, (Working Knowledge)with broad understanding of core HCM processes and time/attendance integrations.
- People Leadership: Demonstrated ability to manage, coach, and guide technical team members in an operational environment.
- External Delivery Management: Demonstrated experience coordinating third-party AMS vendors, implementation partners, and external consultants to deliver technology outcomes.
- Stakeholder Engagement: Strong communication and stakeholder management skills, with the ability to bridge technical requirements and business outcomes.
- Process & Governance:



Sound knowledge of IT service management (ITSM) principles, incident management, change management, and system governance frameworks.

Preferred:

- Industry Context: Experience working within a retail, fast-moving consumer goods (FMCG), or multi-site operational environment.
- Cross-Border Operations: Experience working within global capability centres (GCC) or cross-regional matrix teams across Australia and India.

In this role you will:

Team Leadership and Capability Development:

- Build team capability and technical knowledge across key People technologies, fostering a collaborative, high-performing setting.
- Conduct regular performance check-ins, manage workload distribution, and support career development for direct reports.
- Guide the team through operational challenges, ensuring balanced resource allocation across support, maintenance, and project activities.

People Technology Platform Management:

- Oversee the day-to-day operational health, configuration, and support of the People systems stack, including Success Factors and UKG/Kronos.
- Ensure cross-stack knowledge is embedded within the team to effectively support both core HCM and time/attendance platforms.
- Manage support queue performance, ensuring incidents, system requests, and service requests are resolved within agreed SLAs.
- Maintain system governance, user access standards,



and data integrity protocols across all People applications.

Partner and External Delivery Coordination:

- Act as the key operational interface for external technology suppliers, AMS vendors, and implementation partners.
- Coordinate external deliverable timelines, statement of work requirements, and resource engagements for People system changes.
- Monitor vendor performance against service level agreements and deliverable commitments to ensure value and delivery quality.
- Partner with internal procurement and platform leadership to support vendor reviews and contract operationalisation.

Continuous Improvement and System Enhancements:

- Identify opportunities to streamline system workflows, improve user experience, and enhance platform functionality.
- Guide the execution of minor system updates, platform releases, and configuration adjustments in alignment with business priorities.
- Facilitate testing, quality assurance, and change verification processes prior to deployment of system changes.
- Ensure appropriate documentation, standard operating procedures, and knowledge-base materials are created and maintained.

Cross-Functional Integration and Governance:

- Partner with cross-functional technology teams, including Data & Analytics and Identity, to maintain secure and seamless system integrations.
- Support compliance, audit, and legislative requirements related to team member data, payroll interfaces, and access controls.
- Maintain alignment with Officeworks technology standards, security policies, and architectural frameworks.

Provide regular operational updates, status reporting, and risk escalations to the SAP Platform Manager.

📌 Associate Manager - Team Experience, People Applications (India)
🏢 Officeworks
📍 India