- Process user access provisioning and deprovisioning requests via IDM tools.
- Assign roles based on subprocess and department.
- Handle Service Now tickets for access creation, modification, and deactivation.
- Provide email support for access-related queries and MFA setup assistance.
- Ensure timely processing of deactivation requests (within 24 hours).
- Maintain compliance with access control policies and SLAs.
Required Skills & Qualifications:
- Experience with IDM tools and user access management.
- Familiarity with Service Now or similar ITSM platforms.
- Understanding of IT security principles and access control.
- Positive communication skills for email and ticket-based support.
- Ability to manage multiple requests with attention to detail.
Preferred Qualifications:
- Prior experience in IAM roles.
- B. Tech/BCA preferred (any graduate acceptable).
📌 IDM Analyst - Engineer (India)
🏢 R1 RCM Global Private
📍 India
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