- Conduct call monitoring and call audits to evaluate service quality.
- Identify gaps in communication, process adherence, and customer handling.
- Provide feedback to agents to improve performance and customer satisfaction.
- Maintain quality reports and share insights with the operations team.
- Ensure compliance with company quality standards and guidelines.
📌 BPO Hiring For Quality Analyst (India)
🏢 Axis Consultants
📍 India
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