Responsibilities:

Customer Interaction:

- Call customers to assist them in completing their profiles on the platform.
- Address and resolve customer queries through phone, email, and online chat.
- Provide information about Shaadi.com products and services to potential and existing members.

Issue Resolution:

- Assist customers with complaints and issues, ensuring a satisfactory resolution.
- Maintain customer satisfaction by providing timely and effective solutions.

Product and Service Explanation:

- Call members to explain the advantages and features of Shaadi.com, including the advantages of premium services.

Profile Management:

- Guide customers through the steps of profile completion, ensuring their profiles are accurate and up to date.

Customer Relationship Management:

- Develop and maintain a good relationship with customers to encourage long-term engagement.

Documentation:

- Keep accurate records of customer interactions, queries, and resolutions in the system.
- Update customer details and follow up on open issues as necessary.

📌 Customer Relations Officer (India)
🏢 People Group
📍 India