Key Responsibilities

- Ensure adherence to and exceedance of customer SLAs through holistic issue resolution.
- Review, manage, and escalate support tickets when required.
- Lead and mentor a team of Cloud Engineers, providing technical direction and hands-on support as an L3 escalation point.
- Participate in and drive root cause analysis and long-term solutions for recurring issues.
- Communicate effectively with clients via tickets, calls, and periodic review meetings.
- Evaluate team performance and provide structured feedback to HR and management.
- Collaborate with Dev Ops and engineering teams to improve infrastructure and operational processes.

Required Experience & Qualifications

- Minimum 9 years of experience in cloud infrastructure with at least 3+ years in a leadership role.
- Proven track record of L3-level technical support in a cloud-first data center or managed services workplace.
- Hands-on experience with Linux systems, MySQL databases, VMware/KVM, and on-prem cloud solutions.




- Strong expertise in virtualization, containers, and associated ecosystem technologies.
- Practical knowledge of storage, networking, backup systems, and Bash scripting.
- Deep experience with monitoring tools such as Prometheus, Nagios, Zabbix, Solar Winds, or Manage Engine.
- Excellent communication and client-facing skills—both written and verbal.

Bonus (Preferred) Skills

- Familiarity with Cloud Stack or Citrix Cloud Platform (as administrator or maintainer).
- Experience working in Data Center or ISP environments.
- Knowledge of GPU-based systems, GPU virtualization (e.g., Nvidia BCM).
- Exposure to supporting AI/ML workloads.
- Understanding and experience in Software Defined Networking (SDN).
- Experience using automation tools such as Ansible, Terraform, Puppet, or Chef.

📌 Team Lead Cloud (India)
🏢 Yotta Infrastructure
📍 India