Internal / External job description

Corporate IT

Head of Unit IT Service & Asset Management (f/m/d)

Full time, Services / Coordination, Level 4 / 3*

Division/Section

Shared Platforms (D) / IT Service management (U)

Field of activity

Corporate IT together with the CTO Area - is driving together the Implementation of Service Now for IT Service & Asset Management. This is a multi-year program professionalizing and standardizing the handling of CMDB, Asset Management, ITSM and other processes/activities. The IT SAM Program is pursuing a.o. following goals:

- Deliver a group wide IT Service & Asset Management Platform in the cloud in line with the enterprise architecture
- Replace legacy technology (CRM7) to Cloud native SaaS technology stack
- Drive cultural change form proprietary DBG specific implementation into a SaaS solution

Corporate IT Shared Platforms is driving the transformation roadmap for this topic. For the internal build tasks within the IT Service & Asset management Program and later on in Production we are looking for a Head of Unit.

Your tasks and responsibilities

- Hire, manage and develop a team of Product Owners and Engineers in India.
- Lead, mentor and motivate people to achieve the highest quality and standardization in the implementation of Service Now and the attached Data Lake for DBG. Evaluate employees performance.
- Drive, together with the RUN colleagues, the implementation of the Target Operating Model for the Platform in Production and take ownership for the BUILD part in this TOM in Production
- Execute,



maintain and improve the operational processes and activities, deliver according to the highest quality and standards, ensuring high service delivery levels, compliance and customer satisfaction.
- Support incident communication, investigation and resolution.
- Manage out of business hours support activities and on-call rotation.
- Manage internal and external audits as well as related findings.
- Ensure strict adherence to corporate processes, standards and policies.
- Ensure that documentation and operational procedures are available and maintained.
- Investigate and implement operations automation where relevant.

- Required qualifications and skills

- A university degree in Information Technology, electronics, engineering or comparable.
- Solid expertise in Information Technology (12+ years experience)
- Excellent knowledge of ITIL and implementation of ITIL Processes in Service Now, including integration to the rest of DBG landscape
- Experience (5+ years) in leading a team of Service Now engineers, test automation engineers and product owners caring for people and their personal development
- Very strong customer-oriented mindset and attitude, experience in interacting with both internal and external customers.
- Ability to delegate and to translate general requirements into an action plan and into individual tasks.
- Leadership and networking skills. Very good communication capabilities.
- Very well organized, autonomous, committed to quality, high sense of responsibility and ownership.
- Full proficiency in written and spoken English

📌 Leading Associate Vice President - Manager IT Service Management (India)
🏢 Deutsche Borse Group
📍 India