About the Role

Service Advisor in the Service department of an automobile dealership. Greet customers, understand vehicle service/repair requirements, prepare job cards, explain repairs and costs, coordinate with technicians, and ensure customer satisfaction.

Responsibilities

- Greet customers and understand their vehicle service/repair requirements.
- Prepare accurate job cards based on customer complaints and vehicle condition.
- Explain required repairs, service work, and estimated costs to customers.
- Coordinate with technicians for timely completion of service jobs.
- Monitor job progress and keep customers updated about vehicle status.
- Prepare service estimates and obtain customer approval before additional work.
- Conduct vehicle inspection and explain recommended repairs to customers.
- Ensure proper documentation and updating of service records.
- Coordinate vehicle delivery after completion of work.
- Explain completed work,



invoice details, and maintenance recommendations at delivery.
- Handle customer queries and complaints professionally.
- Achieve customer satisfaction, service revenue, and productivity targets.
- Follow company and OEM service processes, quality standards, and safety guidelines.

Requirements

- Good communication and customer‑handling skills.
- Basic knowledge of automobile service and vehicle systems.
- Valuable coordination and problem‑solving ability.
- Computer knowledge and ability to use service/dealer management software.
- Ability to work under targets and handle multiple customers.
- 1–3 years experience preferred in automobile service/advisory roles; freshers with relevant automobile qualifications may be considered.

📌 Service Advisor (India)
🏢 PANCHJANYA AUTOMOBILE
📍 India