Responsibilities

- Handle customer inquiries via phone, email, Whats App, chat, and social media.
- Assist customers with product information, order placement, tracking, returns, exchanges, and refunds.
- Process and verify Shopify orders, payments, shipping details, invoices, and dispatch documents.
- Coordinate with warehouse, logistics, and courier partners to ensure timely order fulfilment.
- Monitor pending, cancelled, failed, and RTO orders, and resolve delivery-related issues.
- Process returns, exchanges, cancellations, and refunds as per company policy.
- Coordinate with the inventory team to confirm stock availability and update customers on order status.
- Maintain customer records, prepare operational reports, and monitor service KPIs.
- Ensure adherence to company SOPs and deliver a high level of customer satisfaction.

Requirements





- Hands‑on experience with Shopify order management.
- Strong customer service and communication skills.
- Valuable understanding of D2C e‑commerce operations.
- Familiarity with courier platforms such as Shiprocket, Nimbus Post, or Pickrr.
- Proficiency in Microsoft Excel, Google Sheets, and basic CRM tools.
- Strong problem‑solving, multitasking, and attention to detail.
- Bachelor’s degree in any discipline.
- 2–6 years of experience in customer service, e‑commerce, or D2C order processing.
- Experience with Shopify is preferred.

Nice to Have

- Certification in Customer Service, E‑commerce, or Retail Operations.
- Experience in the apparel, fashion, lifestyle, or retail industry.

📌 Customer Service Executive (India)
🏢 Super Knit Industries
📍 India