24 Oct
|
People Prime
|
India
24 Oct
People Prime
India
JOB PURPOSE:
To manage and deliver Level2 Capabilities of the Digital applications.
PRINCIPAL ACCOUNTABILITIES
· Ensuring uptime of the Digital Sourcing Applications.
· Effectively manage the L2 Bucket of the Digital application, which involves query handling, Issue resolution, root cause analysis, fixes to the issues and ensuring permanent fixtures to the repeated issues.
· Ensure timely closures of requests, providing faster workarounds and handling users diligently.
· Knowledge Base creation and communicate to the appropriate stake holders.
· Effectively manage escalations and provide support to the team wherever required.
· Support all business activities critical to respective application
📌 TEAM MemberSupport (India)
🏢 People Prime
📍 India