Job Purpose

To design, develop, test, and maintain Service Now applications and integrations for Air India. The role involves delivering innovative digital solutions and collaborating with cross-functional teams to ensure high-quality, scalable, and maintainable Service Now deployments.

Key Accountabilities

- Develop and customize Service Now applications and modules using Java Script, HTML, CSS, AngularJS, and REST/SOAP APIs.
- Implement and configure Service Now features including:
- Workflows
- Business rules
- UI actions and policies
- Data policies and client scripts
- Access Control Lists (ACLs)
- Notifications, reports, and dashboards
- Integrate Service Now with external systems and platforms via MID Server, web services, email, and other integration methods.
- Conduct unit testing, system testing, and user acceptance testing.
- Debug and troubleshoot Service Now application issues and configuration defects.
- Maintain accurate documentation including technical specifications and user guides.
- Provide end-user support and collaborate with stakeholders for issue resolution and enhancements.
- Follow and promote best practices and development standards within the Service Now ecosystem.
- Stay current with new Service Now releases and platform enhancements.

Skills Required for the Role





- Strong experience in Service Now development and system administration
- Proficiency in Java Script, HTML, CSS, AngularJS, and REST APIs
- Knowledge of Service Now Studio, Application Scoping, and Update Sets
- Experience with Service Now integration and scripting (Server-side and Client-side)
- Robust problem-solving and analytical skills
- Excellent communication and collaboration abilities
- Detail-oriented and able to work independently and in team settings

Key Interfaces

Internal Interfaces

- IT Development & Infrastructure Teams
- Business Analysts and Project Managers
- End Users and Support Teams

External Interfaces

- Service Now Partners and Vendors
- Third-party system integrators

Educational and Experience Requirements

Minimum Education Requirements:

- Bachelor's degree in Computer Science, Information Systems, or a related field

Experience:

- Minimum: 4+ years of experience in Service Now development and administration
- Desired: Certifications in Service Now System Administrator, Application Developer, or Implementation Specialist

Certifications (Preferred)

- Service Now System Administrator
- Service Now Certified Application Developer
- Service Now Certified Implementation Specialist

📌 Developer - ServiceNow (India)
🏢 Air India
📍 India