BPO Team Leader - Lucknow

Location: Gomti Nagar, Lucknow

Salary – Up to ₹28K / month In-Hand Job

Description

- Managing a team of 15 to 25 associates Monitor and manage Average Handling Time (AHT), attrition, shrinkage, and Customer Satisfaction (CSAT) metrics to ensure efficient and effective operations.
- Conduct Monthly Business Reviews, Daily Quarterly Business Reviews & Weekly Business Reviews to track performance.
- Managing the day-to-day activities of the team. Developing and implementing a timeline to achieve targets.
- Conducting training of team members to maximize their potential. Conducting quarterly performance reviews.

Candidate Profile

Minimum 12 pass with 2 years of relevant experience preferred Highly motivated individual with skills to develop and coach team members to achieve performanceexpectations Strong communication skills, both written and verbal Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable Ability to mentor, coach and provide direction to a team of employees Willingness to work in a versatile schedule.

CV send me on WhatsApp (phone hidden)

Pay: ₹28,000.00 per month

Work Location: In person

📌 BPO Team Leader - Lucknow
🏢 Sumaiya Alam
📍 Lucknow