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Company Description

The Radisson Blu Hotel, New Delhi Paschim Vihar is a 5-star upscale property on Outer Ring Road in West Delhi. It features 178 rooms and suites, four dining options, a large fitness center, an outdoor pool, a spa, and versatile event spaces

Job Description

1. Guest Relations & Customer Service

- Welcome guests warmly and professionally, ensuring a personalized and hospitable experience.

- Assist guests with their inquiries, requests, and concerns promptly and courteously.

- Maintain the highest standards of guest satisfaction and service excellence.

- Anticipate guest needs and provide personalized services to enhance the overall guest experience.

- Handle guest complaints professionally and escalate issues to the appropriate authority when required.

2. Front Desk Operations

- Perform guest check-in and check-out procedures efficiently and accurately.

- Verify guest identification, registration details, and payment information.

- Manage room allocations, room changes, and guest requests in coordination with the Housekeeping and Reservations teams.

- Ensure accurate billing, folio management, and settlement of guest accounts.

- Maintain proper records of guest transactions and front desk activities.

3. Reservations & Communication

- Assist guests with room reservation inquiries, modifications, and cancellations.

- Handle incoming calls, emails,



and guest messages professionally.

- Provide accurate information regarding hotel facilities, services, dining options, and local attractions.

- Coordinate with the Reservations team to ensure room availability and accurate booking information.

4. Interdepartmental Coordination

- Coordinate with Housekeeping regarding room status, cleanliness, and room readiness.

- Liaise with Concierge, Bell Desk, Security, Food & Beverage, and other departments to fulfill guest requirements.

- Ensure smooth communication during shift handovers and maintain proper records of pending tasks.

5. Hotel Standards & Compliance

- Adhere to the hotel's Standard Operating Procedures (SOPs), grooming standards, and service protocols.

- Maintain confidentiality of guest information and hotel records.

- Follow hotel policies related to safety, security, and emergency procedures.

- Ensure the front desk area remains clean, organized, and presentable at all times.

Qualifications

- Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related field.

- 1–2 years of experience in Front Office operations, preferably in a 5-star or luxury hotel.

- Freshers with excellent communication skills and a solid service orientation may also be considered.

- Knowledge of hotel property management systems (PMS) such as Opera is preferred.

- Good command of English; knowledge of additional languages is an advantage.

Additional Information

- Excellent verbal and written communication skills.

- Strong interpersonal and guest-handling abilities.

- Professional grooming and a pleasant personality.

- Customer-focused attitude with a passion for hospitality.

- Good problem-solving and decision-making skills.

- Ability to multitask and work efficiently in a fast-paced environment.

- Attention to detail and accuracy in handling guest transactions.

- Flexibility to work rotational shifts, weekends, and public holidays.

📌 Front Office Associate (Delhi)
🏢 Radisson Hotel Group
📍 Delhi