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The Acquisition Manager – RL Sales is responsible for driving the acquisition of retail loan customers through direct and indirect channels. The role involves identifying potential customers, managing relationships with channel partners, ensuring compliance with documentation, and achieving sales targets for retail loan products such as home loans, LAP (Loan Against Property), and personal loans.

Assistant Branch Manager - Inbound (Branch Banking Service) | Kotak Mahindra Bank - Job Description

Role Purpose:
The Assistant Branch Manager - Inbound is responsible for managing day-to-day branch operations, ensuring regulatory compliance, delivering excellent customer service, and supporting overall branch efficiency. [role.com], [in.linkedin.com]

Key Responsibilities

- Oversee daily branch operations and ensure smooth functioning. [role.com], [in.linkedin.com]
- Ensure compliance with bank policies, RBI guidelines, audit requirements, AML, and KYC norms. [role.com]
- Authorize and verify customer transaction requests processed by branch staff. [role.com]




- Monitor branch lobby management and customer queues to enhance service quality. [role.com]
- Handle cash operations, foreign exchange (FX), and related banking services within approved limits. [role.com]
- Resolve customer complaints and ensure timely closure within defined TATs. [role.com]
- Ensure accurate account-opening documentation and compliance checks before submission. [role.com]
- Support branch business goals through customer engagement and relationship management. [in.linkedin.com]

Preferred Skills

- Banking operations knowledge
- Customer service excellence
- Team handling and leadership
- Audit & compliance management
- KYC/AML understanding
- Communication and problem-solving skills
- Operational risk management [role.com], [apna.co]

Eligibility

- Graduate in any discipline (Banking/Finance preferred).
- Experience in branch banking operations, customer service, or retail banking.
- Knowledge of banking regulations and processes

Acquire new customers for retail loan products through DSAs, connectors, and direct sourcing. Generate leads through market activities, referrals, and cold calling. Ensure proper documentation and adherence to KYC norms as per company guidelines. Coordinate with internal teams including credit, operations, legal, and technical for smooth processing of loan applications. Maintain strong relationships with channel partners and ensure consistent business flow. Track and update the status of loan applications to customers and partners. Achieve monthly and quarterly sales targets as assigned. Provide excellent customer service and resolve queries promptly.

📌 Acquisition Manager_Sales_0412_5893_1022929 (Bhopal)
🏢 Kotak Mahindra Bank
📍 Bhopal