About the role-Full Time- No student

We are a first aid training provider. This role is helping students book a course, complete online pre-learning, attend a practical session and receive a nationally recognised certificate. You are the person who makes sure that happens without anything falling through.

This is the senior of our two front-desk seats. You take every inbound call, you own the booking from enquiry to certificate, and you convert the business leads our outreach officer passes to you. You report to the admin manager.

You do not cold call. A separate seat does that. Your work is with people who have already chosen us or have already asked us a question.

Hours

This role starts at 4:00am IST, Monday to Friday. Please read that twice before applying. It is the single hardest part of the job and the reason some people leave in the first month.

Days

Monday to Saturday

Hours

4:00am – 12:00pm IST, 8 hours a day

Location

Remote, working from home

Indian time is fixed.

What you'll do

Answer every inbound call. Individuals and companies. Course information, pricing, venue directions, logins, quizzes, certificates, payment. Students running late, a trainer running late, someone at the wrong venue.

Manage bookings. Reschedules, cancellations, rebookings and refresher courses, for individuals and for corporate groups.

Run the daily class check. Each day around midday you check tomorrow's classes — who is registered, who has paid — and act on what you find. There is a written rule for when a class runs and when it moves. You follow it.

Convert leads. Our outreach officer passes you businesses that want a quote. You contact them within one business day, quote from the published price matrix, book them and invoice them.

Chase what is outstanding. Payments, online quizzes, student identifiers, declarations, unpaid invoices,



expiring certificates. Most people need two or three reminders. This is the part of the job that pays for itself.

Keep the records straight. Our booking system and CRM both stay current. A call that is not logged did not happen.

What we're looking for

Essential

- Explicit spoken English, easily understood by an Australian caller. Accent is fine; clarity is not optional.
- Genuinely able to work 4:00am to 12:00pm IST, long term.
- Accurate with detail — names, dates, payments, certificate numbers.
- Will follow a written rule when a customer pushes back, and escalate instead of improvising.
- Comfortable saying "let me check that and call you back within the hour" rather than guessing.
- Own computer, reliable internet and a quiet place to take calls.

Helpful, not required

- Previous inbound customer service, reception or booking work
- Experience with a CRM and with spreadsheets
- Experience in education, training or healthcare administration

What we are not looking for

Someone waiting for the phone to ring. Between calls there is chasing to do, records to update and quotes to follow up, and nobody will be standing over you at 10am IST to make sure it happens.

What we offer

Type

Full-time, remote

Equipment

You must have your Laptop or computer with Good Wifi connection.

Provided

Company email, calling software, CRM access, booking system access

All calls are recorded, for training and for quality.

You will be trained from written material, not thrown at the phone. There is a structured induction covering the courses, the systems and the rules, with a knowledge test before you speak to a customer. If you give a student the wrong answer, that is our failure to train you, and we would rather find it in week one than in front of a customer.

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: Remote

📌 Student Support Officer-Work from home- Full Time (India)
🏢 Inspire
📍 India