Job Summary

The Emergency Medical Office Assistant is responsible for providing administrative and patient coordination support in the Emergency Department. The role includes patient registration, maintaining medical records, coordinating with doctors and nursing staff, managing emergency documentation, and supporting the smooth functioning of emergency medical services.

Key Responsibilities

- Register emergency patients and collect necessary demographic and contact information.
- Prepare and maintain patient files, emergency case sheets, and medical documentation.
- Coordinate with emergency doctors, nurses, laboratory staff, radiology, and other departments.
- Assist in managing patient admission, discharge, transfer, and referral documentation.
- Maintain accurate records of emergency cases, medico-legal cases (MLC), and incident reports as applicable.
- Handle telephone calls and communicate emergency-related information promptly to the concerned staff.
- Monitor the availability of forms, stationery, and other office supplies.
- Maintain patient confidentiality and follow hospital policies and procedures.
- Support billing, insurance, and cashless treatment documentation where required.
- Assist with emergency department reports, registers, and daily data entry.
- Help ensure that emergency administrative processes are completed accurately and efficiently.

Qualifications and Skills

- Minimum qualification: 10+2; a graduate degree is preferred.
- Certificate or diploma in Medical Office Administration,



Hospital Administration, or Healthcare Management is an advantage.
- Basic computer knowledge, including MS Office and hospital information systems.
- Good communication, organizational, and documentation skills.
- Ability to remain calm and work efficiently in a quick-paced emergency environment.
- Willingness to work rotational shifts, including nights, weekends, and holidays.

Experience

- Freshers may apply if they have relevant training.
- Previous experience in hospital administration, patient registration, or emergency department operations is preferred.

Performance Expectations

- Accurate and timely patient registration.
- Complete and organized medical records.
- Effective coordination with emergency department staff.
- Compliance with patient confidentiality and hospital protocols.
- Professional, courteous, and responsive patient service.

Note: This position primarily involves administrative and coordination duties. Clinical assessment, treatment, and other medical procedures must be performed only by appropriately qualified and authorized healthcare professionals.

Would you like the job description for a specific emergency medical position? For example, an Emergency Medical Officer (doctor), Emergency Medical Technician (EMT), or Emergency Medical Office Assistant (administrative staff). I can tailor it to the exact role.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 EMO (Lucknow)
🏢 Vansh IVF And Hospital
📍 Lucknow