JOB DESCRIPTION

GRM / Sales Executive – Club & Lounge

Hammerzz – The Luxury Lounge | Indore, Madhya Pradesh

Position Details

Company: Hammerzz – The Luxury Lounge

Location: Indore, Madhya Pradesh

Total Experience: 5–6 years

Industry: Clubs, Nightlife, Premium Lounges & Hospitality

Joining: Immediate joiners preferred

Job Summary

Hammerzz – The Luxury Lounge is looking for a dynamic, sales-driven Guest Relationship Manager (GRM) / Sales Skilled with prior experience in clubs or premium nightlife establishments. The candidate will manage leads generated through Meta Ads, social media, and other marketing channels, converting them into confirmed reservations and walk-ins while driving customer acquisition and revenue. The ideal candidate should have excellent communication and relationship-building skills, a strong personal PR network, and the ability to attract high-value clientele to the lounge.

Key Responsibilities

· Manage and follow up on leads generated through Meta Ads, Instagram, social media, and other marketing campaigns.

· Convert inquiries into confirmed table bookings, reservations, walk-ins, and repeat visits.

· Build and maintain relationships with VIP guests, regular customers, influencers, and potential clients.

· Leverage an established personal PR network to drive footfall and generate business.

· Promote club nights, DJ events, special occasions, and exclusive lounge experiences.

· Connect with potential customers through calls, WhatsApp, social media, and personal networking.

· Coordinate with marketing, operations, and reservations teams to ensure a seamless guest experience.

· Maintain lead databases, track follow-ups, monitor conversion rates, and prepare regular sales reports.

· Achieve monthly targets for lead conversion, reservations, guest footfall, and revenue generation.

· Ensure excellent guest engagement, satisfaction,



and long-term customer retention.

Required Skills & Qualifications

· 5–6 years of total professional experience in sales, guest relations, or business development.

· Mandatory prior experience in clubs, nightclubs, premium lounges, or similar nightlife establishments.

· Proven experience in lead management, sales conversion, and customer acquisition.

· An established personal PR network and strong local connections.

· Excellent verbal communication, negotiation, and interpersonal skills.

· Strong sales orientation with the ability to achieve targets and drive revenue.

· Good understanding of Meta Ads leads, Instagram inquiries, WhatsApp follow-ups, and online lead conversion.

· Presentable personality with a professional approach to VIP and premium clientele.

· Ability to work flexible hours, including evenings, weekends, and event days.

Key Performance Indicators (KPIs)

· Lead-to-booking and lead-to-walk-in conversion rates.

· Number of confirmed reservations and walk-ins generated.

· Revenue generated through direct sales and personal PR.

· Follow-up efficiency and response time for incoming leads.

· Repeat customer rate and VIP guest engagement.

· Achievement of monthly sales and footfall targets.

Candidate Note: Relevant club/nightlife experience, a strong PR network, and a sales-driven mindset are essential.

Immediate joiners will be preferred.

Excellent Communication Skills required

Pay: ₹35,000.00 - ₹50,000.00 per month

Application Question(s):

- How many years of experience do you have as a Guest Relations Manager?
- Do you have prior experience into Clubs or Nightlife Restaurant?
- Do you have your own PR network?
- Do you have prior experience into converting leads to walk-ins or into Sales or revenue generation at Clubs?
- We need to fill this position urgently. Are you an immediate joiner?

Language:

- English (Required)

Work Location: In person

📌 Guest Relations Manager (Indore)
🏢 Hammerzz- The Luury Loung by EMI Realy
📍 Indore