Assistant Branch Manager (ABM) – Nandhana Palace

Department: Operations

Designation: Assistant Branch Manager (ABM)

Industry: Hospitality / Restaurant

Reporting To: Branch Manager

1. Job Purpose

To support the Branch Manager in managing day-to-day restaurant operations, ensuring excellent customer service, maintaining food quality and hygiene standards, achieving business targets, and ensuring effective team management in line with Nandhana Palace standards.

2. Key Responsibilities

A. Restaurant Operations

Assist the Branch Manager in the smooth functioning of daily restaurant operations.

Ensure proper coordination between Front of House (FOH) and Back of House (BOH) teams.

Monitor restaurant opening and closing procedures and ensure operational checklists are completed on time.

Ensure compliance with company SOPs, operational standards, and service protocols.

Monitor table turnover, order processing, takeaway, parcel, and delivery operations.

B. Customer Service & Guest Experience

Ensure prompt, courteous, and professional service to all customers.

Handle customer complaints and feedback effectively and escalate critical issues to the Branch Manager.

Monitor service quality, order accuracy, and customer satisfaction.

Ensure a welcoming atmosphere and maintain the service standards of Nandhana Palace.

C. Team Management

Supervise, guide, and motivate FOH and BOH employees during daily operations.

Monitor employee attendance, punctuality, grooming, discipline, and performance.

Support employee onboarding, on-the-job training, and skill development.

Coordinate with HR for manpower requirements, recruitment, employee grievances, and retention.





Prepare duty rosters and ensure adequate staffing during peak business hours.

D. Sales & Business Performance

Support the Branch Manager in achieving daily, weekly, and monthly sales targets.

Monitor sales performance, average billing value, customer footfall, and order value.

Identify opportunities to improve sales through suggestive selling, upselling, and cross-selling.

Support promotional activities and company initiatives to improve business performance.

Track operational expenses and support cost-control initiatives.

E. Inventory & Cost Control

Monitor stock availability and coordinate with the Store Keeper and Purchase Department for timely replenishment.

Ensure proper stock handling, storage, and adherence to FIFO/FEFO practices, as applicable.

Monitor food wastage, pilferage, portion control, and inventory discrepancies.

Support stock verification and ensure proper documentation of stock movements.

Ensure optimum utilization of resources and minimize unnecessary operational costs.

F. Food Safety, Hygiene & Compliance

Ensure compliance with food safety, personal hygiene, sanitation, and housekeeping standards.

Monitor cleanliness of the dining area, kitchen, washrooms, storage areas, and other restaurant facilities.

Ensure adherence to applicable FSSAI requirements and company hygiene policies.

Report equipment breakdowns, maintenance issues,



and safety hazards promptly.

Ensure all statutory records, operational checklists, and compliance documents are maintained as required.

G. Cash, Billing & Reporting

Monitor billing accuracy, transactions, cash handling, and payment processes.

Ensure proper shift handover and reconciliation of cash and billing records.

Report discrepancies, refunds, voids, and unusual transactions to the Branch Manager.

Assist in preparing daily sales reports, attendance reports, wastage reports, and operational updates.

Ensure accurate documentation and timely submission of required reports.

H. Coordination & Administration

Coordinate with HR, Accounts, Purchase, Maintenance, and other support departments.

Ensure timely completion of assigned tasks and follow-up on pending operational issues.

Support employee engagement activities, recognition initiatives, and team meetings.

Required Skills & Competencies

Strong communication and interpersonal skills.

Customer-focused approach and service orientation.

Leadership, team coordination, and conflict-resolution skills.

Ability to work under pressure and manage peak-hour operations.

Strong organizational skills and attention to detail.

Integrity, accountability, and a proactive approach.

6. Working Conditions

Willingness to work in rotational shifts, weekends, and public holidays as per operational requirements.

Ability to work in a fast-paced restaurant environment.

Flexibility to support operational requirements during peak business hours.

Pay: ₹40,000.00 - ₹48,699.47 per month

Advantages:

- Food provided
- Provident Fund

Work Location: In person

📌 Asst. Branch Manager (Chennai)
🏢 Nandhana Foods
📍 Chennai