Company Description The Shoe Cleaners is a leading shoe cleaning, repair, and restoration brand with a strong and growing presence across India. Currently operational in over 10 cities, the company is actively expanding its footprint and customer base. Founded by seasoned dry cleaning professionals, The Shoe Cleaners combines deep industry expertise with a commitment to high-quality craftsmanship. The brand focuses on rejuvenating and restoring footwear to its original condition, prioritizing customer satisfaction at every stage of service. Team members join a trusted, growth-oriented organization dedicated to excellence and innovation in shoe care. Role Description The Customer Engagement Executive role is a full-time, on-site position based in Gurugram. This role is responsible for interacting with customers across multiple channels, understanding their requirements, and guiding them through available services, offers, and solutions. Day-to-day activities include managing customer inquiries, providing product and service information, handling service follow-ups, and coordinating with operations teams to ensure timely and accurate delivery. The executive will track customer feedback, support loyalty and retention initiatives, and help resolve issues to maintain high customer satisfaction levels.



The role may also involve assisting with sales promotions, recommending suitable service packages, and contributing to a positive in-store or on-site experience. Qualifications
• Strong customer-facing skills, including Customer Engagement and Customer Satisfaction, with the ability to build trust and long-term relationships.
• Experience in Account Management, including maintaining customer records, tracking service requests, and ensuring repeat business.
• Sales skills, with the ability to explain services clearly, recommend suitable packages, and support in achieving revenue targets.
• Consulting-oriented approach, including understanding customer needs, providing tailored service suggestions, and advising on shoe care best practices.
• Effective verbal and written communication skills, with a skilled and respectful demeanor.
• Strong organizational and time-management abilities, and comfort working in a fast-paced, customer-centric environment.
• Basic proficiency in using CRM tools or customer service software; familiarity with retail or service industry operations is an advantage.
• Relevant diploma or bachelor’s degree preferred; prior experience in customer service, retail, or hospitality is beneficial.

📌 Customer Engagement Executive (Gurugram)
🏢 The Shoe Cleaners
📍 Gurugram