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Job Description

Job Description
- Pre-sales Executive

Location:
Gurugram Work Mode: On-site

Experience:
2–3 years Industry Preference: Healthcare / Hospitals / Clinics / Healthcare Services

About the Role
OSSO (www.ossso.care) is looking for a proactive and communication-oriented Pre-sales Executive to manage incoming patient enquiries, convert enquiries into appointments, and ensure a smooth patient journey from the first interaction through follow-up. The ideal candidate should have strong communication skills, a customer-first approach, positive sales acumen and experience working with CRM systems.

Key Responsibilities
• Enquiry Management: Handle incoming patient calls, WhatsApp messages, and leads; understand patient needs and guide them to appropriate OSSO services.
• Conversion & Scheduling: Convert leads into confirmed clinic appointments and maintain an active appointment pipeline.
• Follow-Ups: Consistently follow up with pending leads and manage no-shows to rebook appointments.
• CRM & Reporting:



Maintain accurate lead records in the CRM and prepare daily/weekly sales and conversion reports (MS Excel/Google Sheets).
• Coordination: Work closely with Doctors, Physiotherapy, Care Coordinators, and Front Desk teams to ensure smooth patient journeys.
• Patient Feedback: Conduct post-visit feedback calls and capture insights to refine processes and drop-off points.

Requirements:
• 2–3 years of experience in patient sales, care coordination, or front-of-house sales (Healthcare/Clinic background strongly preferred).
• Strong Communication: Fluency in English (verbal & written) with excellent phone and WhatsApp etiquette.
• Tech Savvy: Hands-on experience using CRM platforms and proficiency in MS Excel / Google Sheets.
• Sales Acumen: Strong objection-handling and lead-conversion skills with a empathetic, patient-first mindset.
• Traits: Highly organized, proactive, target-driven, and capable of multi-tasking.

Experience:
• Sales (Healthcare): 2 years (Mandatory)

Location:
• Gurugram, Haryana (Required)
• Work

Location:
In person

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