We are actively hiring for Team Leader
- International Banking

Location:
Malad, Mumbai Shift: Rotational Shifts (including Night Shifts) [5 Days working with 2 rotational week offs] Budget: Up to 8-9 LPA Max Immediate Joiners Preferred Domain Knowledge Required: Banking, Financial, Wealth Management, Insurance, Investment Services, etc.
- Should have 1 years on paper experience as a Team Lead

Key Responsibilities
• Lead daily operations, allocate work, and monitor queues to meet service levels and turnaround times.
• Drive team performance across productivity, quality, customer experience, and attendance.
• Provide guidance on customer queries, service requests, and complex cases within approved procedures.
• Review performance trends and quality findings to identify knowledge gaps and implement corrective actions.
• Conduct regular coaching, performance reviews, and documented follow-ups.
• Manage escalations and coordinate with specialist teams to resolve outstanding cases.
• Partner with Training and Quality teams on refreshers, calibration sessions, and process updates.
• Maintain team readiness through effective scheduling, adherence monitoring,



and coordination with WFM.
• Ensure accurate reporting, case documentation, and compliance with information security and data privacy requirements.
• Support current-hire nesting and assess readiness for independent case handling. Required Experience and Domain Knowledge:
• Prior experience as a Team Leader or in a comparable people management role within BPO or financial services operations.
• Relevant experience in either:
• Wealth management/investment services: Understanding of stocks, bonds, ETFs, and portfolio management concepts such as asset allocation, diversification, glide path, and rebalancing.
• German insurance: Understanding of life insurance and/or annuity products, with experience in insurance servicing processes. Exposure to additional insurance processes is an advantage.
• Ability to translate domain knowledge and process requirements into practical guidance for associates. Interested candidates can connect with
- Simran (HR)
- (phone hidden) OR can share resume on [email protected]

📌 Team Lead (Goregaon)
🏢 TP
📍 Goregaon